{"id":451,"date":"2020-11-10T15:49:34","date_gmt":"2020-11-10T14:49:34","guid":{"rendered":"https:\/\/eurocaution.mikado.digital\/?page_id=451"},"modified":"2022-11-18T11:57:54","modified_gmt":"2022-11-18T10:57:54","slug":"information-precontractuelle","status":"publish","type":"page","link":"https:\/\/eurocaution.eu\/en\/information-precontractuelle\/","title":{"rendered":"Pre-contractuel conditions"},"content":{"rendered":"

Who are we?<\/span><\/strong><\/p>\n

We, EuroCaution Benelux SA, hereafter referred to as EuroCaution, are an insurance and reinsurance broker with head office at 7 rue de M\u00e9rovingiens, L-8070 Bertrange, Grand Duchy of Luxembourg.<\/span><\/p>\n

We are entered on the Luxembourg Register of Trade and Companies under number B169101 and accredited by the Commissariat aux Assurances (Insurance Commission) under number 2012CM012. Our registration can be checked at any time on the Commissariat aux Assurances website at: www.caa.lu<\/span><\/a>.<\/span><\/p>\n

We operate under the supervision of the Commissariat aux Assurances, the Luxembourg insurance sector regulatory authority, located at 7 Boulevard Joseph II, L-1840 Luxembourg, Grand Duchy of Luxembourg.<\/span><\/p>\n

We are also duly authorised to operate in Belgium under the freedom to provide services and are registered to this end with the FSMA, the Belgian Financial Services and Markets Authority, located at 12-14 Rue du Congr\u00e8s, 1000 Brussels, Belgium (www.fsma.be<\/span><\/a>).<\/span><\/p>\n

How can you contact us and how do we communicate with you?<\/span><\/strong><\/p>\n

You can use the following methods of communication:<\/span><\/p>\n

Email: info@eurocaution-benelux.com<\/span><\/a><\/span><\/p>\n

Telephone: Luxembourg: +352 20 21 23 24 \u2013 99<\/span><\/p>\n

Belgium: +32 2 588 27 63<\/span><\/p>\n

Post: 7 rue des M\u00e9rovingiens, L-8070 Bertrange, Grand Duchy of Luxembourg <\/span><\/p>\n

You can contact us in the following languages: English, French and Dutch<\/span><\/p>\n

Our offices are open from Monday to Friday, 9 am to 12 noon and 2 pm to 5 pm<\/span><\/p>\n

When you have given us your email address in point I above, we will mainly communicate with you by email, sending you documents and information in a durable medium. <\/span><\/p>\n

Please note, however, that you can always ask to receive paper documents free of charge. <\/span><\/p>\n

What services do we offer and on what conditions?<\/span><\/strong><\/p>\n

We offer insurance distribution services to business customers, to the exclusion of consumers. Our services consist of providing advice on insurance contracts, proposing insurance contracts or carrying out other preparatory work for the conclusion thereof, concluding such contracts, or assisting with the management and execution thereof, particularly in the event of a claim. We offer our services for risks located in the Grand Duchy of Luxembourg and, under the freedom to provide services, in the following countries: Austria, Belgium, Estonia, Finland, France, Germany, Netherlands, Poland and Sweden.<\/span><\/p>\n

Our distribution and advice services are completely independent. As a broker, we work independently of insurance companies and act to protect your interests, by recommending solutions that meet your requirements and representing you to the insurance companies. <\/span><\/p>\n

In accordance with the Luxembourg Act of 7 December 2015 concerning the insurance sector, when we distribute an insurance contract to a customer whose habitual residence or establishment is in the Grand Duchy of Luxembourg, we always provide advice, unless you expressly decline such advice. This advice is based on an impartial, personalised analysis, that is, on the analysis of a sufficient number of insurance contracts offered on the market to enable us to give a personalised recommendation regarding the insurance contract that meets your requirements.<\/span><\/p>\n

Conversely, when we distribute an insurance contract to a customer whose habitual residence or establishment is in Belgium, we do not provide advice, in accordance with the Belgian Act of 4 April 2014 concerning insurance.<\/span><\/p>\n

Our services are provided in accordance with the general conditions of brokerage attached to this document, which you will accept by signing this document.<\/span><\/p>\n

You can find all the information by clicking here<\/a><\/span><\/p>\n

Disputes<\/span><\/strong><\/p>\n

Without prejudice to your right to take legal action, if you have any problems, questions, complaints or disputes, you can contact us directly and as a priority using one of the methods of communication set out above. In order for us to handle complaints in a timely manner, please give at least the following information:<\/span><\/p>\n